Consent to the processing of personal data for the purpose of sending the customer satisfaction questionnaire

We determine your satisfaction with your purchase through e-mail questionnaires as part of the Customer Verified program in which our e-shop is involved. We send these to you every time you make a purchase with us, unless you refuse to receive them in accordance with Section 7(3) of Act No. 480/2004 Coll. on certain information society services. The processing of personal data for the purpose of sending questionnaires under the Customer Verified programme is carried out on the basis of our legitimate interest, which is to determine your satisfaction with your purchase with us. We use a processor, the operator of the Heureka.cz portal, to send you questionnaires, evaluate your feedback and analyse our market position; we may pass on information about the goods you have purchased and your e-mail address for these purposes. Your personal data is not passed on to any third party for its own purposes when sending email questionnaires. You can object to the sending of email questionnaires under the Customer Verified Program at any time by refusing further questionnaires using the link in the email with the questionnaire. If you object, we will no longer send you the questionnaire.

  1. You hereby grant your consent to Terpenix s.r.o., with its registered office at Kamýcká 1777/31, Předměstí, 412 01 Litoměřice, ID No. 02365855, registered at the Regional Court in Ústí nad Labem, withcodeC 33539 (hereinafter referred to as "Administrator"), to the following within the meaning of Regulation (EU) No. 2016/679 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) (hereinafter referred to as "Regulation"), to process the following personal data:
    • email address
    • information about the goods purchased
  2. The above personal data will be processed for the following purposes:
    • sending customer satisfaction surveys
    • .
  3. You consent to processing for 60 days for the following purposes:
    • sending customer satisfaction surveys
    • .
  4. To process this personal data, the Administrator uses the following Processors:
    • Heureka service provider, operated by Heureka Shopping s.r.o., based at Karolinská 650/1, 186 00, Prague 8-Karlín
    • Potentially other providers of processing software, services and applications, but not currently used by the company.
  5. Personal data will not be transferred outside the EU.
  6. Consent to processing can be withdrawn at any time by clicking on the link to modify privacy preferences at the bottom of the website, where the consent given to the e-shop can be revoked. In addition, consent can be withdrawn by clicking on the relevant link in the satisfaction survey email. In this case, you will be unsubscribed on the Heureka service provider's side.
  7. Please note that according to the Regulation you have the right to:
    • withdraw your consent to the processing of personal data at any time, such withdrawal will result in the termination of the sending of the satisfaction questionnaire
    • request the Administrator to tell you what personal data it processes
    • request access to your personal data processed by the Administrator and request a copy of it
    • for automated personal data processed by the Data Administrator to be portable
    • not to have your processed personal data updated or rectified, or to request a restriction on its processing
    • request the company to erase your personal data, unless it is personal data that the Controller is obliged or authorised to process further under the relevant legislation
    • to effective judicial protection if you believe that your rights under the Regulation have been infringed as a result of the processing of your personal data in breach of the Regulation
    • to contact the Data Administrator or the Data Protection Authority
    • if you have any doubts about compliance with the obligations related to the processing of personal data